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TERMS OF USE is run by Celebrity Merchandise Ltd. When you purchase any items through our website you will be contracting with Celebrity Merchandise Ltd, a limited liability company incorporated in England and Wales under company number 8493902.

Celebrity Merchandise Ltd is referred to in these terms and conditions as “we” “us” or “our”.Registered office: 409-411 Croydon Road, Beckenham, Kent BR3 3PP, United Kingdom Email VAT registration number: 169857149


IMPORTANT LEGAL NOTICE This website is managed by Celebrity Merchandise Ltd. These Terms and Conditions (the “Terms”) apply to the entire contents of this website (the “Website”) and to any correspondence by email between Celebrity Merchandise Ltd (the “Company”) and you. Please read the Terms carefully before using the Website. Your use of the Website indicates your unconditional agreement that you accept the Terms in effect at the time of usage regardless of whether or not you choose to register with the Website. If you do not accept the Terms, you should not use the Website.

1. General

1.1 Any reference in the Terms to “we” or “us” or “our” is a reference to the Company and any reference to “you” or “your” is a reference to any user of the Website and, where relevant, the recipient of any Product or Service from the Website as defined hereunder.
1.2 The services (“Services”) available via the Website shall include, without limit.
1.2.1 An online address book detailing names, addresses, date of birth etc. (compiled from information provided by you).
1.2.2 The online purchasing of certain Products.
1.2.3 Certain prize draws and competitions.
1.3 The products (“Products”) available via the Website shall include, without limit.
1.3.1 Personalised and non-personalised greeting cards, personalised posters and calendars, mugs and other gift products.
1.4 You may access some areas of the Website without registering your details with us. Certain areas of the Website are only accessible if you register.
1.5 By accessing any part of the Website, you shall be deemed to have accepted these Terms in full. If you do not accept the Terms in full, you must leave the Website immediately.
1.6 We may alter all or any part of the Terms (including without limit the Products and Services which are available from the Website) at any time without notice to you. These Terms should be reviewed by you on a regular basis as your continued use of the Website after any alterations are made by us will mean that you are deemed to accept the Terms as modified by the relevant alterations made.

2. Website Privacy Policy

2.1 In order to provide the Services and Products available through the Website, we will hold certain personal.
information relating to you. We have obligations in relation to your personal information under the Data Protection Act 1998. 2.2 By providing personal information, you agree to us using this information for the operation of the Website and the provision of the Services and the Products to you.
2.3 Where you provide information about other people (for example their name, date of birth or address) you also confirm that you have the consent of these people to provide us with that information.
2.4 Any personal information that we collect from you will be used solely for the purposes of operating the Website and providing the Services and Products to you.
2.5 The personal information that you provide is securely stored within the Website and all personal information transmissions that provide payment or account details are encrypted.2.6 We will not disclose your information to any outside organisation except as part of the operation of the Website and/or the provision of the Services and Products to you or where we are legally obliged to do so.
2.7 The accuracy of your personal information is dependant upon the accuracy of the information that you provide. We will not verify personal information other than that which is provided for payment or account purposes and we shall not be responsible for errors or problems that arise as a result of inaccurate information submitted by you.
2.8 We reserve the right from time to time to notify you (via SMS, email and post) of other products and services or invite you to events that may be of interest to you. You will be given the opportunity to opt-out at the time of mailing if you do not wish to receive further information notices.

3. Intellectual Property Rights

3.1 You are permitted to print and download extracts from the Website for your own personal use only and subject to the following conditions:
3.1.1 no document(s) or related graphic(s) on the Website are modified in any way other than the addition of personal text or images in document areas specifically designed for the purpose of entering your own data; 3.1.2 no graphic(s) on the Website is used separately from the corresponding text; and
3.1.3 the Company’s copyright and trade mark notices and this permission notice appear in all copies.
3.2 Unless otherwise stated, the copyright and other intellectual property rights in all material on the Website (including without limitation photographs and graphical images) are owned by the Company or its licensors and any use of extracts from the Website other than in accordance with clause 3.1 for any purpose is prohibited. Where you breach any part of the Terms, your permission to use the Website shall automatically terminate and you must immediately destroy any extracts you have downloaded from the Website. 3.2.1 With Photo upload, the original photographer of the image, or any such other third party image as used by the customer, will remain the copyright of the photographer. It is the customer’s responsibility to ensure that any image used but not owned by the customer has the permission of the owner to use the image. Celebrity Merchandise Limited will not be held responsible for any copyright infringement by the customer.
3.3 Subject to clause
3.1, no part of the Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.
3.4 Any rights not expressly granted in these Terms are reserved for the sole and exclusive benefit of the Company.

4. Website Access and Availability

4.1 Access to and use of the Website shall be provided by us in accordance with the Terms.
4.2 We shall endeavour to ensure that access to and use of the Website is available 24 hours a day however access to the Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control and we shall have no liability whatsoever if for any reason the Website is unavailable at any time or for any period.

5. Website Visitor Material and Conduct

5.1 Other than personally identifiable information which is covered under our Privacy Policy (section 2 of the Terms),
5.2 You are prohibited from posting or transmitting to or from the Website any material:
5.2.1 that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience;
5.2.2 for which you have not obtained all necessary licences and/or approvals;
5.2.3 which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in any country in the world; or
5.2.4 which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software of harmful data).
5.3We reserve the right to refuse to despatch products that are in breach of clause 5 of these terms and conditions without a refund to the customer.
5.4 You may not misuse the Website in any way (including, without limitation, hacking into the Website) or interfere with any other person’s use and enjoyment of the Website.
5.5 We shall have absolute discretion for making any determination in respect of visitor material and conduct and if we have any reason to believe that there is or is likely to be a breach of security or misuse of the Website by you, your use of the Website may be suspended or terminated by us.
5.6 We shall fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of clauses 5.2 or clause 5.3.

6. Hyperlinks to Third Party Websites

6.1 The Website may include hyperlinks to third party websites which are provided solely for your convenience and which, if used by you shall result in you leaving the Website. If you decide to access any third party website(s) with hyperlinks on the Website, you do so entirely at your own risk.
6.2 We do not review any third party websites which are accessed from hyperlinks placed on the Website and we do not control and are not responsible for any third party websites including without limitation their content or availability. We therefore do not endorse or make any representations about third party websites, any material found on them or any results that may be obtained from using them.

7. Website Registration

7.1 The Website will require you to register your personal details. In order to register with the Website, you must be over eighteen (18) years of age.
7.2 Each registration is for a single user only. We do not permit you to share your user name and password with any other person nor with multiple users on any network.
7.4 Responsibility for the security of any password(s) issued by us rests solely with you.
7.5 You must ensure that the details that you provide on registration or at any time are correct and complete and you must inform us immediately of any changes to the information that you provide when registering by updating your personal details as necessary.

9. Products

9.1 We shall endeavour to ensure that description(s) and picture(s) of the Products displayed on the Website are a true and accurate reflection. However, these descriptions and pictures may from time to time vary to the actual Product provided and, for the avoidance of doubt, shall not form part of any contract with us.
9.2 Unless otherwise stated on the Website, prices of Products displayed on the Website shall be inclusive of UK VAT but exclusive of all postage, handling and other delivery charges, which shall be shown separately when any Product(s) are being purchased from the Website.
9.3 If price(s) of any Product displayed on the Website are incorrect, you will be contacted by us and given the option to either (a) cancel your order for the relevant Product only or (b) complete your order for the relevant Product at the correct price.
9.4 We will endeavour to ship all orders for products within five working days of purchase. However, we cannot be held responsible for postal delays once the Product(s) have been despatched by us for delivery.
9.5 Celebrity Merchandise Ltd will not accept responsibility for the print quality of any uploaded images provided by you as the customer. It is the customers responsibility to ensure that the image resolution and general quality of the pictures are suitable for purpose and the size of reproductionThe image resolution will be dictated by the final cropped area chosen for the product and may be different to the original image resolution. 9.5 Any Product(s) purchased from the Website which you consider defective must be returned to us at your own expense and within seven (7) days of receipt. In the event that the relevant defect is found to have been caused by us (as determined in our absolute discretion) we shall, in our sole discretion, either:
9.5.1 repair the Product(s) at our own expense;
9.5.2 supply replacement Product(s) free of charge; or
9.5.3 reimburse the price paid for the relevant Product(s) to the credit or debit card used to purchase the goods For the avoidance of doubt, we cannot be held responsible for Products which are damaged in transit.
9.6 All complaints relating to any Products purchased from the Website should be made in writing within seven (7) days of receipt. We will endeavour to resolve any complaint within fourteen (14) days or receipt of a complaint letter but shall have no obligation to do so.

10. Returns Policy

10.1 Personalised Products: Due to the personal content in our products we can only accept returns for faulty goods caused through manufacturing defects. We cannot accept responsibility for the image quality of uploaded pictures this is the responsibility of the customer. The images will be reproduced without any further colour correction or adjustments. If an image falls below the minimum recommended size during the upload process, a warning is given. For full terms and conditions click here
10.2 Non-personalised products: Unwanted non-personalise products may be returned within 14 days of purchase for a full refund in line with the online and distance selling regulations within the Supply of goods and Services act 1982. Postage for returns will be paid by the customer and goods need to be received by us in the original packaging with no damages unless they are being returned due to faulty product or incorrectly supplied product. In this case postage costs will be reimbursed by the supplier.

11. Payment on Account (Prepay Credit)

From time to time Celebrity Merchandise Ltd may offer a scheme whereby customers may make a payment on account as advance payment for goods in return for additional bonus credit which may be used to pay for applicable goods.
11.1 The system of payment on account and bonus credit may be referred to as “Prepay” for promotional purposes. We may change the name of this promotion from time to time but these terms and conditions shall apply to any scheme involving advance payment for goods.
11.2 Prepay credit and bonus credit amounts are separately recorded and the total balance of credit is shown in your accounts under your Account.
11.3. Applicable goods means any printed products manufactured by Celebrity Merchandise Ltd such as cards,posters and calendars or any other merchandise on sale on the website which at our sole discretion we decide to include in the prepay scheme.
11.4 At the point of checkout Celebrity Merchandise Ltd will check your balance of Prepay and bonus credit. Any applicable goods will be paid for by drawing down the Prepay credit and bonus credit balance pro rata.
11.5 Any payment made on account shall be deemed as a payment for goods and services to be ordered from After the initial refund period described below our liability to you will be to provide goods and services to value of the account balance. Cash balances will not be returned except in cases where the customer has received defective goods or service and requested a refund of the unused prepay cash balance held on the account.
11.6 If you do not place any orders for a 6 month period we will send an e-mail to the address in your Account Details to remind you of your balance. This will be repeated at 12 months and 18 months. When a period of 24 months has passed with no orders placed we will assume that your account is no longer active and the Prepay balance will expire.
11.7 If you change your mind after making a payment on account you may request a refund by calling customer services within 14 days of the transaction. In such cases the amount refunded will be the sum of the original payment less the value of any goods bought on account. Refunds can only be made to the credit card or Paypal account used to make the original purchase.

12. Limitation of liability)

12.1 Subject always to clause,
12.2, the Company, its officers, directors, employees, shareholders or agents and any other party involved in creating, producing, maintaining or delivering the Website hereby exclude all and any liability and responsibility for any amount or kind of loss or damage (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) that may result to you or to any third party in connection with the Website (including without limit the Services and the Products) in any way or in connection with the use, inability to use or the results of the use of the Website, any websites linked to the Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing the Website or your downloading of any material from the Website or any websites linked to the Website.
12.2 Nothing in these Terms shall exclude or limit our liability for any liability which cannot be excluded or limited under applicable law (including death or personal injury resulting from our negligence or our liability for fraudulent misrepresentation).
12.3 In no event shall our total aggregate liability to you for all and any damages, losses, and causes of action (whether in contract, tort including, but not limited to negligence or otherwise) exceed the amount paid by you, if any, for accessing the Website, purchasing and/or enjoying the Products or using the Services provided via the Website.

13. Disclaimer of warranties

13.1 Whilst we shall endeavour to ensure that the information on the Website is true and correct, we do not warrant the accuracy and completeness of the material on the Website. We may make changes to the material on the Website, or to the Services, the Products and/or the prices described in Website, at any time and without notice. The material on the Website may be out of date, and we make no commitment to update such material.

14. Governing Law and Jurisdiction

14.1 The Terms shall be governed by and construed in accordance with English law. Disputes arising in connection with this legal notice shall be subject to the exclusive jurisdiction of the English courts.

15. Severability

15.1 If any clause or sub-clause of these Terms is held by a competent authority to be invalid or unenforceable the validity of the other clauses and sub clauses of these Terms shall not be affected and they shall remain in full force and effect.

16. Miscellaneous

16.1 All other communications should be provided to Celebrity Merchandise Customer Services on:

Non personalised products are typically processed within 2 working days. Personally signed products can sometimes take longer. Please email for details on specific signed products.

Single item shipping costs for UK delivery are as follows:
Calendar- £3.49
Mug- £3.49
Poster- £3.49

Single item shipping costs for EU delivery are as follows:
Calendar- £4.30
Mug- £4.27
Poster- £3.95

Single item shipping costs for North America, Australia, Canada, Asia and Pacific delivery are as follows::
Calendar- £5.51
Mug- £4.39
Poster- £4.83

Discounts for multiple purchases are calculated automatically based on weight. Multiple shipping discounts do not apply for items that require separate packaging, i.e, a mug and a poster.

We ship worldwide. Add to basket to see shipping costs for your regions.

Tel: 02089355671
Post: Celebrity Merchandise, 16 Ashworth Place, Church Langley, Harlow, Exeter EX2 8BY.